Sign off on issues at the Speed of light today You can. This integration will help the software development and operations team to work under the same platform that in turn lead up to speedy delivery of software. Speedy PDF Sign Offs for Jira Cloud is an eSignature app designed with speed and ease of use in mind. This research paper talks explicitly about the optimization of software development process by enhancing the core features of Jira with the inclusion of different Plug-ins. Speedy for Jira is a tool designed to save you time. Agilecraft, Trello, Leankit, JIRA are few of the market leader project management tools in this space. Multiplicity of industries are being using different tools to reduce complexity of project/programme management. Irrespective of those principles a lot of tools has now come up in market to ease out the various aspects of delivery like requirement tracking, task breakdown, task assignment, workload balancing, release tracking, management of tasks interdependencies etc. Each of these models come up with some set of principles to follow in different phases. Sinergify allows the product team to access that and build the features/products that customerswould love.Software Development models (Waterfall, Spiral, Agile, Scaled Agile Framework-SAFe etc.) has been evolved over period of time to reduce the bottleneck in software delivery. Thus, helping the engineering team better prioritize the issues.Īccess Voice of the Customer (VoC) Voice of the Customer (VoC) or to simply say, the customer feedback, is stored in the support tool. The integration enables support reps to mark the case priority-low, medium, andhigh-while creating a Jira issue. Thethe integration allows your engineering folks to directly comment/respond to escalated cases right fromJira and in just a few clicks.īetter prioritize support issues the engineering team prioritize issues in an effective way. Linking new case to existing Jira issue using the case number if your engineering team receives a new case which is similar to any of the existing Jira issues, they can simply link that case with that Jira issue using the salesforce case number.Ĭomment/respond to escalated issues switching instances is no longer a problem. The connector empowers the admin to decidewhich comments need to be made public and which are to be kept hidden. If not, they can create a new issue, else link that to existingones if not solved or if solved, they can leverage the information to close cases faster.Įnjoy 100% control over comments (private and public) many comments are shared between support and engineering or product teams to resolve a case. Search for a Jira issue while escalating a case before creating an issue, your support agents cansearch if there are any similar issues. And to provide them with that clarity, your support agents can send attachments and comments. Send attachments and comments for a speedy resolution of the escalated case, the product team would need clarity about the case. Allow your support reps to easily create, link/unlink, update, track, clone a Jira issue without leaving Salesforce. JSU Automation Suite for Jira Workflows This powerful app can turbo-charge your processes by making it quick and easy to automate workflows, with no coding necessary. Let’s take a look at the team-wise use cases it offersĬreate and manage Jira issues whenever support folks need help from productteam to resolve a customer case, they escalate a case as a Jira issue.
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